Questions, answered.
Short answers about ordering, the lamps, and care. Anything else — ask us on WhatsApp.
Ordering
How do I order?
Configure your lamp on its product page, then send the configuration to us on WhatsApp. We confirm the details, total and payment together in the chat — no accounts, no checkout forms.
Can I order a custom colour?
Yes. We print in any Bambu Lab filament — just ask in the chat and we'll find your colour.
Can I change my order after confirming?
Once an order is placed it goes straight to the printer, so it can’t be changed — double-check your colours in the chat before confirming.
Product
What are the lamps made of?
Each Kumo is printed in a recycled-PLA-based filament — a plant-based plastic. The layer lines are left visible; they are the texture.
Do they get hot?
No. The included Wiz bulb is LED — it runs cool, and the shade sits away from the bulb.
Is a bulb included?
Yes — every lamp ships with a Wiz smart bulb (E27, WiFi & Bluetooth) and a 1.8 m European fabric-wrapped cable with an inline switch. Dim it, warm it, or schedule it from the Wiz app.
Can I buy a shade or base on its own?
Yes. Message us on WhatsApp with the piece you're after and we'll quote it.
What sizes do the lamps come in?
Kumo comes in three sizes — small, medium and large. Each product page lists the overall, shade and base dimensions.
Shipping & care
How long until my lamp arrives?
Your lamp is printed and ships in 3–5 days — often sooner. Tracking lands in the same WhatsApp chat.
Where do you ship?
Domestically by courier, and internationally on request — ask in the chat and we'll quote your address.
How do I clean it?
A soft cloth is all it needs — dry, or slightly damp for a deeper clean. No solvents — they dull the surface.
Still wondering? Ask us on WhatsApp — we answer in person.